Purchases, sales & redemptions FAQs

How do I make a one-time purchase, exchange, or redemption online in my existing account?

1. Select “Log In” from the main navigation and log into your account.
   
2. On the left-hand side, under the heading Your Accounts, select the account you would like to take action on.
3. Under the pie chart, you will see the funds that make up your account.  
4. Under “Action” select a transaction type from the dropdown menu for the fund that you want to purchase to or transact from. 
5. Enter the dollar amount you want to invest, exchange, or redeem in the “Amount” field next to the fund for which you are making a transaction.
   Note: Online redemptions from IRA accounts will default to 10% federal withholding (except Roth IRAs). Any other withholding preference can be requested by phone or in writing.
   
6. For a purchase, depending on the type of account and time of the year, you may be asked to choose the year you want the purchase to be added as a contribution.
7. For a purchase, select the bank account from which funds will be withdrawn to make the transaction. For an exchange, select the fund into which you will be exchanging. For a redemption, select how you want to receive the redemption. 
8. Select the “Continue” button. 
9. On the Verify page, select the “Submit” button.
10. You’ll be taken to the Confirmation page.

For adding new funds into an existing account

    One-time Purchase

1. Select “Log In” from the main navigation.
2. In your list of accounts, select “Add New Fund” next to the account you want to add the fund to.
3. Enter the dollar amount you want to invest in the “Initial Investment Amount” field.
4. Select a fund.
5. Select the bank account from which funds will be withdrawn to make the purchase. 
6. Select the “Continue” button.
7. On the Verify Purchase page, select the “Submit” button. 
8. You’ll be taken to the Purchase Confirmation page. 

    Recurring Monthly Purchase

1. Select “Log In” from the main navigation.
2. Select “Add A New Fund” next to the account you want to add the fund to.
3. Select “On" for Automatic Monthly Investments.
4. Enter the dollar amount you want to invest in the “Amount” field.
5. Select the day you'd like to schedule your recurring transaction.
6. Select a fund.
7. Select the bank account from which funds will be withdrawn to make the purchase. 
8. Select the “Continue” button.
9. On the Verify Purchase page, select the “Submit” button. 
10. You’ll be taken to the Purchase Confirmation page.

Note: When you add new funds to an existing account, the account settings for the first existing fund in the account will be used for the new fund.

When will my purchase be applied?

For online purchases

Online payments are posted to your account right away, but may take two to four business days before you see the funds leave your bank account. Any purchase made prior to stock market closing (3:00 p.m. CT, most days) will be applied using that business day’s share price. If a trade is made after market close, on the weekend, or a market holiday, the trade will be placed the following business day.

For purchases made with a check 

Allow five to seven business days for check payments to be received. Purchases will be applied to your account as of the date received at our processing center. 

Where do I mail my check and to whom do I make it payable to purchase Thrivent mutual funds?

Our mailing address for additional investments into your account is:

Thrivent Mutual Funds
PO Box 219334
Kansas City, MO 64121-9334

If you need to make an express purchase (overnight delivery), our mailing address is: 

Thrivent Mutual Funds
430 W. 7th St.
Kansas City, MO 64105

Please make your checks payable to: Thrivent Mutual Funds

How do I set up recurring monthly purchases, exchanges, or redemptions?

1. Select “Log In” from the main navigation.
2. In the left-hand column, under the heading “Your Accounts,” select the account you would like to take action on.
3. Under the pie chart you will see the funds that make up your account. Under the title “Action,” select a transaction type (automatic purchase or automatic exchange) from the dropdown menu. 
4. Select the “Add a Plan” button and follow the steps.
5. Enter amount and select a bank account and select “Continue”.
6. Select the day and months you’d like to schedule your recurring transaction. 
7. You may also select months you’d like to skip transactions or add an End Date. 

You may also use the Automatic Purchase Plan form in order to set up recurring purchases. 

Before you send us your form, make sure you’ve provided the following:

• Bank information including routing number and account number 
• Start date for your ongoing deductions
• Account owner signatures and date signed

Once you’ve completed the form, mail it or fax it to our office using the address and fax numbers found on the form. 

Can I request a transaction on a weekend or holiday?

Yes, any transaction scheduled on a weekend or holiday will be placed using the next business day’s share price.

Where do I find my account transaction history?

1. Select “Log In” from the main navigation.
2. Select the account you wish to view
3. Under “Action,” select “History” from the dropdown menu for the appropriate fund. This section will have all your recent purchases, redemptions, and distributions

How do I change or delete a pending one time exchange, redemption or purchase I made online?

If you want to delete or change a pending transaction you’ll need to call Customer Service at 800-847-4836, prior to the stock market closing for the day. When calling, say “mutual funds” for faster service.

How do I make changes to the date or amount for a recurring purchase, exchange, or redemption plan?

You can make changes on transactions up to two days prior to the scheduled transaction.  

1. Select “Log In” from the main navigation.
2. Select an account you wish to view.
3. Under “Action” select your transaction type from the dropdown menu for the fund with the recurring transaction plan. 
4. On the next page, select the “Edit” icon (small pencil and paper) next to the plan you want to make changes to. 
5. Make any changes to the recurring transaction plan.
6. Select the “Continue” button. 
7. On the Verification page, review the changes you’ve made then select the “Submit” button.

You may also use the Automatic Purchase Plan form in order to change the draft date or the amount for an existing recurring purchase plan.  

Before you send us your form, make sure you’ve provided the following:

• Bank information including routing number and account number 
• New draft date for your ongoing deductions
• Updated draft amount
• Bank account owner signatures and date signed

Once you’ve completed the form, mail it or fax it to our office using the address and fax numbers found on the form. 

How do I stop a recurring purchase, exchange, or redemption plan?

1. Select “Log In” from the main navigation.
2. Select an account you wish to view.
3. Under “Action,” select your transaction type from the dropdown menu. 
4. On the Recurring Plans page, select the “Delete” icon next to the fund you want to remove the recurring transaction from. 
5. You’ll receive a message asking if you’re sure you want to delete the recurring transaction. Select the “Yes” button.
6. On the Recurring Plans page, a message will display indicating that your recurring transaction plan has been deleted.

You may also use the Automatic Purchase Plan form in order to stop an existing recurring purchase plan. 

Before you send us your form, make sure you’ve provided the following:

• Bank information including routing number and account number
• Fund/Account number
• Account owner signatures and date signed

Once you’ve completed the form, mail or fax it to our office using the address and fax number found on the form.

How do I take my required minimum distributions (RMDs) each year, or set up ongoing automatic distributions?

In general, the IRS requires you to start taking a minimum amount from your qualified retirement accounts starting with the year you turn age 73. 

In order to obtain a one-time distribution or set up ongoing automatic distributions, there are two options:

• If you know the amount of your RMD, you can set up a one-time distribution online.
  
  • Online redemptions from IRA accounts will default to 10% federal withholding. Any other withholding preference can be requested by phone or in writing.
• If you don’t know the amount of your RMD, you’ll need to fill out the Required Minimum Distribution form. Please submit IRS Form W-4R if selecting a withholding amount other than 0% or 10%.

Before you send us your form, make sure you’ve provided the following:

• Fund/Account number
• Whether you want a one-time distribution or ongoing automatic distributions
• Indicate your preferred method of distribution
• For direct deposit, indicate the routing number and account number of your financial institution
• Account owner signatures and date signed

Once you’ve completed the form, mail or fax it to our office using the address and fax number found on the form.